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Unlock Elegance With Higirls.pk - 100 % Original Products From USA, Uk, & Korea

Refund Policy

Return and Refund Policy

 

7-Day Return Window

We offer a 7-day return policy, giving you 7 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be unused, unopened, and in its original packaging, with all seals intact. A receipt or proof of purchase is required. For hygiene and safety reasons, opened or used makeup and skincare products are not eligible for return.

How to Start a Return

To initiate a return, please contact us at higirlspk@gmail.com or call us at 03097744397. Once our team approves your return, we will provide you with a return shipping label and detailed instructions on how to send the item back.

Returns should be sent to the following address only after approval:
House # 248, Block G-4, Johar Town Lahore, Lahore 54000, Pakistan.

Items sent without prior approval will not be accepted. For any return inquiries, reach out to us at higirlspk@gmail.com.

Pre-Dispatch Confirmation

Before shipping, we will share a video of your order through the provided WhatsApp number to ensure order accuracy. Once the customer confirms the order, it will not be eligible for exchange or refund.

Damages and Issues

Please inspect your order upon receipt. If you find any item defective, damaged, or incorrect, contact us immediately at higirlspk@gmail.com or 03097744397. We will assess the issue and offer a resolution.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return, including:

  • Opened or used makeup and skincare products
  • Custom or personalized items
  • Sale items and gift cards

Please contact us if you have any questions about the eligibility of a specific item.

Exchanges

To exchange an item, return the original item (after approval) and place a separate order for the replacement.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved, please contact us at higirlspk@gmail.com or 03097744397.